Terms, Conditions, and Policies

Please note, rhizomes are pre-ordered through the winter and harvested in late April or early May. You will be notified at the time of shipping.

Terms of Use

The information and services provided by this website are intended to benefit its users. However, the website’s owners cannot guarantee:

  • the absolute accuracy of information on this website,
  • the absolute security of contact information collected by this website,
  • the absolute security of financial information collected outside this website,
  • the absolute capability to deliver goods and services offered by this website.

By using this website, its information, and services, you agree to assume all risks incurred by such use, and waive the right to take any action against the owners of this site in case of harm that may result from such use.

Conditions

Limited Warranty of Living Plant Material (Rhizomes):

Four Horses Farm warrants that all plant material purchased will be true to name and healthy when it leaves our facilities.  Four Horses Farm also holds itself in readiness, on proper proof that plant material was not healthy, at our discretion, to refund up to fifty percent of the value of said plant material. Four Horses Farm expressly disclaims any other warranty, expressed or implied, including, but not limited to, any warranty of merchantability, any warranty of fitness for intended use or particular use, any warranty as to productivity or growth, any warranty as to results secured in transplanting, any liability for delay or failure to deliver for any reason beyond our control, any liability for damage incurred as a result of transplanting or for any other consequential damages. This warranty does not cover plants that do not survive due to failure to provide normally accepted horticultural planting care and maintenance.

Policies

Shipping:

  • Rhizomes are harvested sometime in April, depending on the weather. Shipping of rhizomes usually occurs in late April or early May leaving plenty of time to plant.
  • Once a ship date has been set (usually a Monday), customers will be notified, giving them a chance to arrange an alternate shipping date if neccessary.
  • Tracking numbers will be provided at shipping for shipments that include tracking (eg: Canada Post Expedited).

Privacy:

  • Information is collected for the sole purpose of serving the users of this site.
  • Information collected by this site will never be knowingly shared with a third party for any reason, except by legal force.
  • Credit card numbers are never collected or stored by this site. Transactions are processed securely by Paypal.

Customer Satisfaction:

  • We want our customers to be happy.
  • We’ll get in touch if there’s a problem with your order.
  • We’ll always communicate and sort you out to the best of our abilities.